Shipping Policy
At KneeVia, we want your order to arrive safely and reliably, wherever you are in the world.
📦 Order Processing
Orders are typically processed within 1–2 business days after payment is successfully confirmed.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Please note that orders are not normally processed or dispatched on weekends or public holidays.
🌍 Worldwide Shipping
We ship worldwide. 🌎
Our products are available for delivery to customers in the UK, Europe, the United States, Canada, Australia, and many other countries worldwide.
Estimated Delivery: 5–12 business days
Processing Time: 1–2 business days
Delivery times are estimates and may vary depending on your location, local postal services, customs processing, weather, holidays, and other circumstances outside our control.
📍 Order Tracking
Once your order has been shipped, you'll receive a tracking number by email.
Please allow 24–48 hours for tracking information to become available or update after dispatch.
🛃 Customs & Import Fees
For international orders, customs duties, import taxes, or other local charges may apply depending on the destination country.
Any such charges are the responsibility of the customer.
🏠 Incorrect Address
Please carefully check your shipping information before completing your purchase.
If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.
📬 Delayed or Missing Orders
If your order hasn't arrived within the estimated delivery timeframe, please contact our support team.
We'll do our best to help locate your package and work with the shipping provider to resolve the issue.
Please understand that delivery delays can occasionally occur due to customs, postal services, weather, incorrect address information, or other circumstances beyond our control.
💬 Questions About Your Order?
Our support team is here to help.
Email: kneeviasupport@gmail.com