Privacy Policy

At KneeVia, we respect your privacy. This Privacy Policy explains how we collect and use your information when you visit our website or place an order.

Information We Collect

When you place an order, we may collect your:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Order and payment information

We may also collect basic information about how you use our website, such as your device, browser, and pages you visit.

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Send order and shipping updates
  • Provide customer support
  • Process returns and refunds
  • Improve our website and services
  • Send marketing emails if you have subscribed to them
  • Prevent fraud and protect our website

Payments

Payments are securely processed by third-party payment providers. We do not store your full credit or debit card details.

Sharing Your Information

We may share necessary information with trusted companies that help us operate our store, such as Shopify, payment providers, shipping companies, and website/marketing services.

We do not sell your personal information.

Cookies

Our website uses cookies to help the site function properly and understand how visitors use our website. You can manage cookies through your browser settings.

Your Rights

Depending on where you live, you may have the right to access, correct, or request deletion of your personal information.

For any privacy questions or requests, contact us:

Email: kneeviasupport@gmail.com

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.