Refund Policy
At KneeVia, we want you to be happy with your purchase. If you're not satisfied with your order, we're here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product should be returned in its original packaging where possible.
- You must provide your order number or proof of purchase.
2. How to Request a Return
To request a return, email us at:
Please include your order number, the reason for the return, and, if applicable, photos of the product.
We will provide you with the return instructions if your request is approved.
3. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us at kneeviasupport@gmail.com as soon as possible after receiving your order.
Please include your order number and photos of the item so we can help resolve the issue.
5. Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
Original shipping charges are generally non-refundable unless required otherwise by applicable law.
6. Non-Returnable Items
For hygiene reasons, we may not accept returns of products that have been worn, used, washed, or otherwise handled in a way that makes them unsuitable for resale, except where required by applicable law.
7. Contact Us
For any questions regarding returns or refunds, please contact:
KneeVia
Email: kneeviasupport@gmail.com